Cancellation and refunds

This page gives general information. The binding conditions for your enrollment are those in our enrollment terms and conditions and in the enrollment confirmation you receive, which may include program-specific details. Nothing here limits the rights you have under the consumer law that applies to you.

As general information: consumers in the European Union generally have a right to withdraw from distance contracts within 14 days without giving a reason. For a service such as a training program, this period normally starts on the day the contract is concluded.

• If you withdraw within that period and the program has not started, the amounts you paid are refunded, normally within 14 days of receiving your notice and using the same payment method.
• If you expressly asked for the program to begin during the withdrawal period, for example because your intake starts soon after enrollment, and you then withdraw, you may have to pay an amount proportionate to what was provided up to that point.
• Once the service has been fully provided with your prior express consent and acknowledgement, the right of withdrawal no longer applies.

How this applies to your specific enrollment is set out in the enrollment terms. If you live outside the EU, the enrollment terms and the consumer law of your country apply.

If you cannot follow your program as planned, ask us about moving to a later intake of the same or an equivalent program instead of canceling. Transfers are subject to available places, and the conditions, including any amounts already paid being carried over, are confirmed in writing before the change takes effect.

Asking early gives us more room to find a solution, especially once a program has started. Recordings on the virtual campus can help you catch up if you miss individual sessions without needing a transfer.

Occasionally we may need to cancel or postpone an intake, for example if a group does not reach the minimum size needed for a good learning experience or a teaching professional becomes unavailable and cannot be replaced in time. In that case we will tell you as soon as possible and you can choose between:

• a full refund of all amounts paid for the affected program; or
• a transfer to a later intake or an equivalent program, at no extra cost.

If a program is interrupted after it has started, we will offer you a fair solution for the modules not yet delivered, as described in the enrollment terms.