Students

Support from your first question to your certificate

Learning mycology online works best when you know who to ask. Here is how Fungaris supports you before, during and after your programme.

How support works at Fungaris

Fungaris programmes are taught live, in small groups, by professionals who work with fungi every day. That format shapes our support: most academic questions are answered directly by your professor, during the live sessions or through the virtual campus, while practical matters such as enrolment, payments, access and certificates are handled by the admissions and student services team.

You never need to work out the right department on your own. If you are unsure where a question belongs, write to info@fungaris.institute and we will route it to the right person.

What we help you with

Each service covers a different stage of your learning journey.

Admissions supportAdvice on choosing between a course, a diploma or a master, the next start date, payment options and the fee in your currency.

Academic tutoringYour professor answers questions in the live sessions and on the campus, and gives feedback on exercises and your final project.

Campus supportHelp with logging in to the Moodle campus, finding recordings and readings, and submitting your work.

Certificate issuingOnce you complete your modules and final project, we issue your digital Fungaris certificate and can confirm it to employers.

Accessibility supportTell us about any need you have, such as captions, extra time for submissions or material formats, and we will look at what we can adapt.

Invoices and paymentsCopies of invoices, company invoicing, instalment questions and changes to your payment details.

Who to contact for what

Your question	Who helps	Where
Which programme suits me? When does it start?	Admissions	Admissions form or info@fungaris.institute
A concept from a session, an exercise, my project	Your professor	Live session or campus messages and forums
I cannot log in or find a recording	Campus support	info@fungaris.institute
Payment, instalments or an invoice	Admissions and administration	info@fungaris.institute
My certificate or a verification request	Student services	info@fungaris.institute with the certificate code

Getting help in three steps

1Describe your questionInclude your name, your programme and, for technical issues, what device and browser you use.

2Send it to the right placeAcademic questions go to your professor on the campus; everything else to info@fungaris.institute.

3Follow up if neededIf an answer does not solve the problem, reply in the same thread so the full context stays together.

Frequently asked questions

Can I talk to someone before enrolling?

Yes. Admissions can explain the programmes in a school, how the live sessions work and which payment option suits you, with no commitment.

Who answers my academic questions?

The professor who teaches your programme. They are working professionals and answer during the live sessions and through the virtual campus.

What if I miss a live session?

Sessions are recorded and posted on the campus, so you can catch up and send your professor any questions afterwards.

Can you help my employer verify my certificate?

Yes. Your employer can write to info@fungaris.institute with the certificate code and we will confirm whether it is valid.

Have a question right now?

Write to us and tell us what you need. We will point you to the right person.